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Terms and Conditions


These terms and conditions form the basis of the contract through which the Independent Living Group (“ILG”, “we” or “us”) will deliver membership services (the “Services”) to you as a member of the Independent Living Group (“ILG individual member” or “you”).

ILG is a professional group for those involved in personalisation. Particularly focusing on Direct Payments, Personal Health Budgets and Self Directed Support. Through the experience of its founders and more so it’s valued members the aim is too share best practice advice throughout the community.

Please read these terms and conditions carefully before applying to become an ILG member. In consideration of completing your application to become an ILG member and us allowing you to access the hidden site, you agree to be bound by these terms and conditions. You should also note that these terms and conditions set out obligations to other ILG members, and those ILG members may be able to enforce their rights against you under these terms and conditions. Your attention is particularly drawn to the limitations and exclusions of liability set out in these terms and conditions.

    1. ILG Membership Benefits

As an ILG Community member you will receive a wide range of benefits such as:

      • Full access to the members’ area of the ILG website, [] (the “Site”);
      • A variety of resourceful blogs to Continuing Professional Development;
      • Access to up to date template documents – provide by ILG Support;
      • The ability to exchange knowledge and professional experiences with the ILG community through the various forums.

As an ILG Private GP subscriber you will receive the following benefits:

      • 24/7 Telephone Helpline,
      • Electronic Private Prescriptions;
      • Video Consultations;
      • Medical Information Database.

We reserve the right to change the benefits that apply to ILG membership at any time without prior notice.

Any external providers of a benefit included within your membership package will have absolute discretion in relation to the provision of services, and membership of the ILG does not guarantee that the external provider will accept an application from an ILG member for the provision of services.

Services supplied by an external provider will be subject to the provider’s own terms and conditions, and we do not accept any liability for loss or damage suffered as a result of a fault, error or omission in the provision of these services.

We reserve the right to change our external providers without prior notice and our decision on services provided is final.

      1. The Membership Contract

To become an ILG member, follow the instructions on the membership pages of the Site. This application is an online process.

If you require the form in alternative formats please contact

When you submit your online application to the ILG, or telephone, or email us with details of your application, you are making an offer to subscribe to the ILG which, if accepted, will result in a legally binding contract.

At the point of renewal of your individual membership, your renewal payment is confirmation of the continued acceptance of this contract. You may not transfer any of your rights and obligations under these terms and conditions to another person.

Online Applications

For online applications you will either have sight of a confirmation page or receive an email. Acknowledgement that your application has been received and is being processed does not yet mean that your application has been accepted. Your membership with ILG begins on the date when membership and any other fees have been paid in full.

Written/Email/Verbal Applications

For applications made verbally or via a written application form or email, your individual membership will begin on the date we send your welcome pack. This will be sent via email when all of your documents have been received and assessed, and membership fees have been paid in full.

Membership renewals

If you are already a member and wish to renew your membership, please log on to the members’ area of the Site and follow the instructions on how to renew. Do not complete the application form again as this might result in a duplicate membership record being created.

Lapsed memberships

If your individual membership has lapsed for a period of two years or more, you will be required to complete a new membership application form (ensuring you quote your lapsed membership number in the form to ensure a duplicate member record is not created). It is not possible to reinstate lapsed memberships online.  Please contact the ILG team to arrange payment at

      1. Cooling off period

You have a seven (7) working days cooling off period* from the date of confirmation of your new membership in which to cancel your subscription without penalty. You must notify us of your wish to cancel by email. Please contact

The cancellation right above only applies to new membership applications and does not apply to the renewals of existing memberships.

      1. Member Conduct

ILG ​individual members (including Partners) also agree to abide by the ILG Code of ethics (the “Code”). All members sign up to this Code on joining, and remains until a member cancels or lapses their membership. Failure to adhere to the Code, resulting in a formal complaint made against you, may result in disciplinary procedures and/or the termination of your membership.

      1. Right to refuse applications or downgrade applications

We reserve the right not to fulfil, or to cancel, your application if we are unable to obtain payment authorisation from the issuer of your credit/debit card or payment by other means.

If your membership application is accepted, but we subsequently discover that any or all of the information provided by you was misleading or false, we reserve the right to revoke your membership with immediate effect, without the right of appeal.

      1. Members’ obligations

As an ILG member you warrant and represent to us and each other ILG member that the following are and will be true each time that you access or use the Site and/or Services:

      1. you have all requisite power and authority to enter into and perform your obligations under these terms and conditions;
      2. there are no circumstances of which you should reasonably be aware which would prevent these terms and conditions from being and forming legally binding obligations upon you;
      3. your performance pursuant to these terms and conditions does not and will not conflict with or breach any constitutional document, agreement or Applicable Laws to which you are subject or by which you are bound;
      4. you will not do, or omit to do, anything that might reasonably be expected to put us in breach of any Applicable Laws.

You will provide us promptly on request with all information that we may reasonably require from time to time in connection with your access to or usage of the Site.

      1. Cancellations and refunds

If you wish to cancel your individual membership you must inform us of your intention to cancel a minimum of ten working days prior to the anniversary of your application. This notice should be provided directly to us in writing by letter or email.

No refunds will be provided unless the above notice requirements are complied with.

Once renewal of your membership has occurred, it will still be possible to cancel your membership, but we are not obliged to offer a refund if notice has not been given.

      1. Price information

By agreeing to these terms and conditions, you agree that you will pay us the fees set out on the application pages of the Site. Fees displayed on this will prevail at all times in relation to orders placed online.

Fees displayed on a hard-copy application form, or quoted to you by an ILG representative, will prevail in relation to membership applications made verbally or by post.

We reserve the right to increase the price of membership subscriptions from time-to-time, and any such amendments will be on the Application page of the Site.  If you are a current ILG member, you will be informed of any fee increase in your renewal letter. If we discover an error in the price of your membership subscription, we will inform you as soon as possible.

Fees quoted are for membership only.

      1. Credit/debit card payment

If you are not using your own credit/debit to pay for the membership fee, you must ask the permission of the credit/debit card holder before entering the payment details.

When you apply to become an ILG member either online, email or verbally, you are confirming that you have obtained the express prior permission of the credit/debit card holder.

      1. Viruses, hacking and other offences

You shall not (a) knowingly introduce any viruses into the Site or (b) attack (or instigate or facilitate the attack of) the Site or Services via a denial-of-service attack or a distributed denial-of-service attack, or (c) use the Site or Services for any purpose which is unlawful, abusive, libellous, obscene or threatening.

A breach of this clause may constitute a criminal offence. We may report any such breach (whether actual or suspected) to the relevant law enforcement authorities and you agree to co-operate with those authorities.

You shall be responsible for ensuring that you have in place on such systems appropriate Virus protection processes and software.

We will not be liable for any losses caused by any form of attack or viruses that may infect your computer equipment, computer programs, data or other proprietary material due to use of the Site or Services.

      1. Links

The Site may contain links to other websites, which in turn may contain material that has been produced by third parties not affiliated with us.  We have no control over those other websites and accept no responsibility or liability for information or content provided on such websites.

      1. Liability

Nothing in these terms and conditions shall exclude or limit any person’s liability for death or personal injury caused by its negligence, or any person’s liability for fraud.

Subject to the above, neither we nor any of our agents, licensors or delegates or our or their directors, officers or employees will be liable for any losses incurred or suffered by you, directly or indirectly in connection with:

      1. materials provided to or by or on behalf of us being corrupted or inaccurate;
      2. you being unable for whatever reason to access or use the Site or Services;
      3. benefits, goods or services provided by an external provider/third-party;
      4. any acts or omissions by you, any other ILG members, or your or their personnel; or
      5. us, or other ILG members, acting on materials or communications which purport to have been made by or on behalf of you but which have been created or sent by (i) a third party purporting to act in your name, or (ii) a person who has lawful access to the Services but who exceeds his authority, regardless of whether such losses arise in contract, tort, negligence, breach of statutory duty or otherwise.

Further, neither we nor any of our agents, licensors or delegates or its or their directors, officers or employees will be liable for any indirect or consequential losses incurred or suffered by you, whether or not those losses are foreseeable.

The total aggregate liability of us to you for all losses arising out of or in connection with these terms and conditions, the Site and the Services (whether such losses arise in contract, tort, negligence, breach of statutory duty or otherwise) shall not exceed the amount of any fees received from you in the preceding 12 months.

Except as specified in these terms and conditions, all express or implied conditions, terms, representations or warranties (whether implied by statute or otherwise) are hereby excluded to the maximum extent permitted by law.

These terms and conditions do not and shall not affect your statutory rights as a consumer.

      1. Data protection and confidential information

You acknowledge and agree that we may monitor your use of the Site.

We may record, retain and use for monitoring, statistical analysis or marketing purposes information on or from your access to and use of the Site and the Services. Please see our Privacy Policy for more information on how and for what purposes we use your personal data.

You shall treat as confidential and shall not (other than where permitted or compelled to do so by any Applicable Law) use or disclose to any person any Confidential Information nor permit its disclosure. For the purposes of these terms and conditions, Confidential Information means all information (in whatever form) which is not publicly known and which is disclosed to, or otherwise learnt by, you in connection with the site, Services or these terms and conditions.

      1. Events

Members may be invited to events organised by us or our partners, to enable ILG members to gain information and make the best use of networking opportunities

      1. Termination

Without affecting any other rights and remedies which we may have and without liability to you for any losses which may result, we may terminate these terms and conditions:

      • immediately and without notice if,
      1. in our sole opinion, you materially breach any of these terms and conditions, or fail to adhere to the ILG’s Code of Ethics.
      2. you fail to renew your membership;
      • we are required by any applicable law to terminate these terms and conditions; or
      • at any time by giving you 7 days’ notice in writing.

On any termination of these terms and conditions your right to use the Site and the Services shall cease, and we may terminate your access to and use of the Site and Services and invalidate any relevant access details.

Termination for whatever reason of these terms and conditions shall not affect:

      • any rights, liabilities or obligations which accrued before such termination;
      • any right to payment of fees; and
      • any of these terms and conditions that are intended to continue to have effect after such termination.

If we terminate your membership under clause 15(1) you may appeal our decision to terminate by contacting . The matter will be referred to an independent third party chosen by us, and any decision they make regarding the termination of your membership will be considered final and binding.

      1. Variation

We may change these terms and conditions at any time upon giving you 14 days prior written notice. The most recent edition of these terms and conditions will be binding upon you.

Members may exit the contract without penalty if they do not accept any proposed variation.

      1. Third parties

A person who is not party to these terms shall not have any rights under on in connection with them under the Contracts (Rights of Third Parties) Act 1999.

      1. Entire Agreement

These terms and conditions override any contrary terms or conditions published in relation to any membership subscription between you and us.

      1. The ILG Brand

The “ILG” trade mark is owned by us and nothing contained on the Site or these terms and conditions shall constitute the grant of a licence to use such trade mark unless prior agreement is made.

      1. Governing Law and jurisdiction

These terms and conditions are governed by English law. You hereby irrevocably submit to the exclusive jurisdiction of the English courts not withstanding the jurisdiction where you are based.

If any court or competent authority decides that any of the provisions of these terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by the law.

      1. Queries, comments and complaints

We will respond to any complaint or query received within five working days. This may be an acknowledgement that we have received a complaint whilst further investigations are carried out.

If you have any queries, comments or complaints about your subscription please contact the ILG team on .


*As outlined in the Consumer Protection (Distance Selling) Regulations 2000