What is Access Ava?

Access Ava is a free and easy-to-use chatbot that can help you get the support you need from social care services.

It works by asking you simple questions. Your answers help it create a legal letter you can send to your local council. This letter explains your rights and what you are asking for — like an assessment, care and support, or a review of your current situation.

Access Ava is especially useful if:

• You feel your care needs aren’t being met

• You’re waiting too long for help

• You don’t know where to start with asking for support

The chatbot is available 24/7, so you can use it at any time that works for you. You don’t need to know any legal words or have any legal knowledge. Ava explains everything in plain English.

Access Ava was created by Access Social Care, a charity that helps people understand and use their rights to social care.

Why use Access Ava?

• ✔ It’s free

• ✔ It’s private

• ✔ It’s simple to use

• ✔ It gives you a legal letter you can send straight away

If you’re disabled, care for someone, or just want to understand your rights better, Access Ava is a great place to start.

The video below is a great place to start.